Complaints Procedure

At Humming Bird Kitchens, we always strive to provide the best service. However, we understand that there may be rare occasions when a customer is not completely satisfied with the work completed.

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To help us resolve any concerns as quickly as possible, we ask that you inspect the completed work shortly after its completion to ensure it meets the terms of the contract and adheres to our high standards.

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If you have any concerns, please contact us immediately by phone, email, or in writing. If you choose to write to us, we recommend obtaining proof of posting. Upon receiving your complaint, we aim to respond within 5 working days.

We will arrange a suitable date to inspect and/or address the issue within 28 days.

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In the unlikely event that we are unable to resolve your complaint after following our internal procedure, it may be necessary to escalate the matter to an independent complaint service. If we cannot reach a satisfactory resolution or if both parties agree that a 'deadlock' has been reached, you will have the option to escalate the complaint further.

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The Furniture & Home Improvement Ombudsman (FHIO), is an independent, not-for-profit, government approved organisation set up to help resolve disputes.